Complete flow: from WhatsApp to order
The complete operational flow to turn a WhatsApp request into a tracked sale.
1) Onboarding
Goal: Build a clean base for selling.
- Create account and complete shop profile.
- Set WhatsApp, city, currency, and language.
- Confirm public page is accessible.
2) Catalog structuring
Goal: Present a clear offer ready to share.
- Create useful categories.
- Add products with price, stock, and visuals.
- Publish only available products.
3) Customer acquisition
Goal: Turn WhatsApp traffic into qualified requests.
- Share your storefront link in WhatsApp and statuses.
- Use context and trust-led messages.
- Reply quickly with product links instead of screenshots.
4) Order processing
Goal: Keep clean tracking for every sale.
- Create order as soon as customer confirms.
- Update status at each milestone.
- Track important notes and due dates.
5) Payments and follow-up
Goal: Stop losing balances and debts.
- Record every payment (deposit, balance).
- Follow up overdue payments.
- Close paid and delivered orders.
6) Management and optimization
Goal: Improve results every week.
- Check dashboard and reports.
- Adjust products, pricing, and visuals from demand data.
- Standardize what works and remove noise.
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